Privacy Policy
Last updated: 12 August 2026
1. Introduction
Kivgo Logistics ("we","us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, submit a form (including forms hosted by third-party providers such as Jotform), engage us as a customer or carrier, or otherwise contact us, whether via our website, email, or Jotform.
Business name: Kivgo Logistics
Kivgo Logistics is a trading name of Arsen Pankiv, a sole trader.
Trading address: 42A Salisbury Road, London, E7 9JX, United Kingdom
Email: info@kivgo.uk
By using our website, submitting any of our forms, or otherwise engaging with our services, you acknowledge that your personal data may be processed in accordance with this Privacy Policy.
2. Information We Collect
Shipment quote requests
When you request a freight quotation, we may collect:
- Pickup postcode;
- Delivery postcode;
- Goods description;
- Number of pallets or shipment weight;
- Vehicle type required;
- Preferred collection date;
- Contact Email/Phone
- Additional shipment information.
Carrier applications
When you apply to become a carrier, we may collect:
- Company name;
- Contact name;
- Business email address;
- Telephone number;
- Vehicle Type;
- Operating areas.
Carrier onboarding and Master CarrierAgreement
When you complete our Carrier Onboarding Form or sign our Master CarrierAgreement (including via our third-party form and e-signature provider, Jotform), we may additionally collect:
- Legal business name, legal status, and registered/trading address;
- Companies House registration number and VAT registration number, where applicable;
- Operator licence number, where applicable;
- Insurance details, including insurer name, policy or certificate number, cover limits, and expiry dates for Goods-in-Transit and Public Liability insurance;
- Banking and payment details, including account name, bank name, sort code, account number, and IBAN/BIC, where applicable;
- Electronic signature data captured when you sign the Master Carrier Agreement or Carrier Onboarding Form.
General enquiries
When you contact us through our website, by email, or via any of our forms, we may collect:
- Full name;
- Business email address;
- Message content.
3. How We Use Your Information
We use the information we collect to:
- provide freight quotations;
- arrange and manage transport services;
- assess carrier applications;
- respond to enquiries and requests;
- communicate with customers and carriers;
- comply with legal and regulatory obligations;
- protect our business against fraud and misuse.
4. Legal Basis for Processing
We process personal data only where permitted by law, including where:
- it is necessary to respond to your enquiry or request;
- it is necessary to provide our freight brokerage services or to take steps before entering into an agreement with you;
- it is necessary to comply with legal obligations;
- it is necessary for our legitimate business interests, provided that those interests do not override your rights and freedoms.
5. Data Sharing
We do not sell your personal information.
We may share your information with:
- carriers and transport providers involved in arranging transport services;
- customers and business partners where necessary to perform services;
- professional advisers, insurers, and legal representatives, including verifying a carrier's insurance directly with their insurer or insurance broker where necessary;
- IT, hosting, email, cloud storage, and form/e-signature providers who support our business operations;
- public authorities or regulators where required by law.
6. International Transfers
We use third-party service providers to operate our website, process forms, and store business records, including Webflow, Inc. (website hosting), Google Workspace (email and file storage), and Jotform, Inc. (form submission and electronic signature processing for carrier onboarding and the Master Carrier Agreement). Where these providers process or store data outside the UK, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Addendum or Standard Contractual Clauses.
7. Data Retention
We retain personal data only for as long as reasonably necessary tofulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our rights.
8. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Your Rights
Under UK data protection law, you may have the right to:
- request access to your personal data;
- request correction of inaccurate information;
- request deletion of your personal data;
- object to certain processing activities;
- request restriction of processing;
- request transfer of your data where applicable.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe that we have processed your personal data unlawfully or infringed your data protection rights.
To exercise any of these rights, please contact us using the details provided above.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
11. Cookies
We use only essential cookies necessary for the operation and security of our website. We do not currently use analytics, advertising, traffic-monitoring, or user-behaviour tracking tools, and we do not collect information about how visitors navigate our website for analytical or marketing purposes.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated revision date.
13. Contact Us
If you have any questions about this Privacy Policy or the way we process personal data, please contact:
Kivgo Logistics
42A Salisbury Road
London, E7 9JX
United Kingdom
Email: info@kivgo.uk